Delete Account

What deletion means

Deleting your Shutter Cloud account is permanent. Once the request is processed, the following are removed and cannot be recovered:

• Your studio profile, branding and settings
• Every event and ceremony you have created
• All photos you have uploaded, including original files and generated thumbnails
• Guest galleries, selfies and face-match data associated with your events
• Your subscription record and billing history

Any live gallery links or QR codes you have shared will stop working immediately, so your guests will lose access to their photos. Download anything you want to keep before you submit this request.

Before you request deletion

If you only want to stop being billed, you do not need to delete your account — cancel your subscription instead and your account moves to limited access at the end of the billing cycle. See the Service Activation & Access Policy for what that means.

We verify every request against the registered account before acting on it. If the details below do not match an account we hold, we will contact you rather than delete anything.

Request account deletion

Studio name Registered email Registered phone number Reason for leaving (optional) I understand this permanently deletes my account, all my events and all uploaded photos, and that this cannot be undone. Request account deletion Request account deletion