Refund Policy

No-Refund Policy

At Shutter Cloud Technologies Private Limited, we maintain a strict no-refund policy for all purchases and subscription payments. All payments are final and non-refundable.

By subscribing to our services or making any purchase, you acknowledge and agree to this no-refund policy and understand that refunds will not be provided under any circumstances.

Exception for Mistaken Transactions

The only exception to our no-refund policy applies to verified mistaken transactions. A mistaken transaction is defined as:

• Duplicate payments for the same service during a single checkout process.
• An incorrect billing amount significantly different from the advertised price.

Please note that a mistaken transaction does not include:

• Subscription purchases you no longer wish to use.
• Purchases made in error by selecting the wrong subscription plan.
• Any purchase where the service was accessed or used after payment.
• Dissatisfaction with the service.

Procedure for Mistaken Transaction Claims

If you believe you have experienced a genuine mistaken transaction, as defined above, please follow these steps:

1. Contact our billing department within 48 hours of the transaction.
2. Provide the transaction ID, date, amount, and a clear description of why you believe it was a mistaken transaction
3. Include supporting documentation if available (such as screenshots of duplicate charges)

Each claim will be reviewed on a case-by-case basis. If we determine that a mistaken transaction has occurred, we will process a refund to the original payment method within 7-10 business days.

Subscription Cancellations

While we do not offer refunds for subscription payments, you may cancel your subscription at any time to prevent future billing. When you cancel your subscription:

• You will maintain access to the service until the end of your current billing period
• No further charges will be made to your payment method for future periods
• No partial refunds will be issued for unused portions of the current billing period

Contact Information

For any questions regarding our refund policy or to report a mistaken transaction, please contact us at:

Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy.